Support

Warranty

Built to be carried hard. Every TIBAG carries a 1-year warranty against manufacturing defects from the delivery date.

What's covered

  • Seam and stitching failure under normal use.
  • Zipper, buckle and hardware defects.
  • Delamination or material faults present from manufacture.

What isn't covered

  • Normal wear, abrasion and fading over time.
  • Damage from accidents, misuse, airline or courier handling.
  • Modifications and third-party repairs.

Making a claim

Send your order reference and clear photos of the issue through support. We assess whether the fault is a manufacturing defect and then repair, replace or refund at our discretion.

Repairs beyond warranty

Out-of-warranty repairs are offered at cost where parts allow. Keeping gear in service beats replacing it.