Support
Warranty
Built to be carried hard. Every TIBAG carries a 1-year warranty against manufacturing defects from the delivery date.
What's covered
- Seam and stitching failure under normal use.
- Zipper, buckle and hardware defects.
- Delamination or material faults present from manufacture.
What isn't covered
- Normal wear, abrasion and fading over time.
- Damage from accidents, misuse, airline or courier handling.
- Modifications and third-party repairs.
Making a claim
Send your order reference and clear photos of the issue through support. We assess whether the fault is a manufacturing defect and then repair, replace or refund at our discretion.
Repairs beyond warranty
Out-of-warranty repairs are offered at cost where parts allow. Keeping gear in service beats replacing it.
